Graduates (B.A., B.Com, B.Sc, BBA, BCA …) · BHM (Hotel Management)

Hotel operations trainee resume sample

A complete, ready-to-edit resume for hotel management graduates applying for front office, F&B or operations trainee jobs. It fits on one page, follows the format Indian employers expect, and every line below is yours to copy or change.

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  • Career Objective
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Rohan D'Souza

Hotel Operations Trainee · Panaji, Goa

Career Objective

Hotel management graduate with six months of industrial training across front office, food and beverage and housekeeping in a 5-star resort. Calm with guests, quick on Opera PMS and comfortable on night shifts. Seeking an operations or management trainee role in a hotel chain.

Skills

  • Front office operations
  • Opera PMS
  • Guest relations
  • F&B service
  • Banquet operations
  • Housekeeping standards
  • Food safety (HACCP basics)
  • Complaint handling
  • Cash and card handling
  • Teamwork
  • Grooming

Education

  • Bachelor of Hotel Management (BHM) (Hospitality and Hotel Administration)

    Institute of Hotel Management, Goa · NCHMCT · 7.9 CGPA · 2022 – 2025

  • Class 12 (Commerce)

    Don Bosco Higher Secondary School · Goa Board · 78.0% · 2022

  • Class 10

    St. Mary's High School · Goa Board · 81.4% · 2020

Work experience

Industrial Trainee, Coral Bay Beach Resort

Candolim, Goa · Jul 2024 – Dec 2024

  • Rotated through front office, restaurant, banquets and housekeeping.
  • Checked in 60+ guests a shift on Opera PMS during peak season.
  • Served banquets of up to 400 guests and handled room-service orders.

Projects

  • Guest feedback study

    Survey, MS Excel

    Surveyed 120 resort guests and found that faster check-in mattered most; suggestions were adopted by the front office.

Certifications

  • Food Safety Supervisor (FoSTaC) – FSSAI (2024)
  • Hospitality and Tourism Management – Coursera (2023)

Extracurricular Activities

  • Member, college culinary club – IHM Goa (2022 – 2025): Helped run the annual food festival for 1,500 visitors.

Languages Known

  • Konkani – Native
  • English – Fluent
  • Hindi – Good

Tips for customer service and hospitality resumes

  • Show service numbers: calls or chats a day, CSAT, resolution time.
  • Mention the languages you speak and the tools you use (CRM, ticketing).
  • Add process knowledge: escalations, quality audits, shift handling.
  • Before you apply, paste the job advert into Dossier4u's ATS check: it lists the skills, years and qualifications the advert asks for that your resume does not show yet.

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