Graduates (B.A., B.Com, B.Sc, BBA, BCA …) · B.A.
Chat and email support associate fresher resume sample
A complete, ready-to-edit resume for graduates applying for non-voice customer support, chat or email process jobs. It fits on one page, follows the format Indian employers expect, and every line below is yours to copy or change.
- 1 page
- Career Objective
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The chat and email support associate fresher resume sample in full
Tanya Bhardwaj
Customer Support Associate (Chat / Email) · Mohali, Punjab
Career Objective
English graduate who writes clear, friendly replies quickly (55 wpm, 98% accuracy). Handled customer chats for an online store during a 3-month internship with a 94% satisfaction score. Fine with rotational shifts. Looking for a chat or email support role.
Skills
Support
- chat and email
- order and refund queries
- polite escalation
- saved replies
Writing
- clear English
- grammar
- typing 55 wpm
Tools
- Freshdesk
- Zendesk basics
- Google Workspace
- Excel basics
Education
B.A. English
Government College for Girls · Panjab University · 74% · 2022 – 2025
Work experience
Customer Support Intern (Chat), Phulkari Online Store
Mohali · Feb 2025 – Apr 2025
- Handled 60–80 chats a day on orders, returns and refunds.
- Customer satisfaction 94%; wrote 20 saved replies the team still uses.
Certifications
- Customer Service Fundamentals – Zendesk (2025)
Languages Known
- Punjabi – Native
- Hindi – Native
- English – Fluent
Tips for customer service and hospitality resumes
- Show service numbers: calls or chats a day, CSAT, resolution time.
- Mention the languages you speak and the tools you use (CRM, ticketing).
- Add process knowledge: escalations, quality audits, shift handling.
- Before you apply, paste the job advert into Dossier4u's ATS check: it lists the skills, years and qualifications the advert asks for that your resume does not show yet.
Templates that suit this resume
Guides for this resume
- Resume format for freshers in India: what to put, in what orderA one-page structure that works for graduates, diploma holders and 12th pass, with a sample outline you can copy.
- Campus placement preparation: a checklist from third year to offer letterWhat to do before placement season, how each round works, what to carry on the day, and what to check before you accept.
- How ATS software reads your resume, and how to get past itWhat an applicant tracking system actually does with your file, the layouts it struggles with, and a checklist before you apply.