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Front office / receptionist resume sample

A complete, ready-to-edit resume for 12th pass or graduates looking for a front desk job in an office, hotel or hospital. It fits on one page, follows the format Indian employers expect, and every line below is yours to copy or change.

  • 1 page
  • Career Objective
  • Free to use
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The front office / receptionist resume sample in full

The name, phone number and email are made up. When you use the sample, your own details from your profile go in, and anything missing is highlighted for you to fill.

Anjali Thakur

Front Office Executive · Chandigarh

Career Objective

Well-presented and courteous B.A. graduate with a diploma in front office operations, seeking a receptionist role. Experienced in greeting visitors, handling a multi-line phone and keeping appointment registers accurate.

Skills

  • Visitor management
  • Multi-line phone handling
  • Appointment scheduling
  • Guest check-in / check-out
  • Complaint handling
  • MS Word
  • MS Excel
  • Email etiquette
  • Courteous communication
  • Basic accounts

Education

  • Bachelor of Arts (B.A.)

    Panjab University · Panjab University · 64.0% · 2021 – 2024

  • Diploma in Front Office Operations

    Institute of Hotel Management (short course) · Grade A · 2025

  • Class 12 (Humanities)

    Government Model Senior Secondary School · CBSE · 72.6% · 2021

  • Class 10

    Government Model Senior Secondary School · CBSE · 75.0% · 2019

Work experience

Front Desk Trainee, Hotel Shivalik Residency

Chandigarh · Jan 2025 – Mar 2025

  • Checked in 40+ guests a day and handled room enquiries over the phone and email.
  • Maintained the visitor register and daily occupancy report without errors.
  • Resolved guest complaints politely, earning three named mentions in online reviews.

Courses & Training

  • Front Office Associate – Skill India – Tourism & Hospitality Skill Council (2025)

Achievements & Awards

  • Guest-praised trainee (3 named reviews) – Hotel Shivalik Residency (2025)

Languages Known

  • Hindi – Native
  • Punjabi – Fluent
  • English – Fluent

Tips for customer service and hospitality resumes

  • Show service numbers: calls or chats a day, CSAT, resolution time.
  • Mention the languages you speak and the tools you use (CRM, ticketing).
  • Add process knowledge: escalations, quality audits, shift handling.
  • Before you apply, paste the job advert into Dossier4u's ATS check: it lists the skills, years and qualifications the advert asks for that your resume does not show yet.

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