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Call centre / customer support executive resume sample

A complete, ready-to-edit resume for freshers with any degree applying for voice support jobs in English and Hindi. It fits on one page, follows the format Indian employers expect, and every line below is yours to copy or change.

  • 1 page
  • Career Objective
  • Free to use
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The call centre / customer support executive resume sample in full

The name, phone number and email are made up. When you use the sample, your own details from your profile go in, and anything missing is highlighted for you to fill.

Pooja Yadav

Customer Support Executive (Voice) · Noida, Uttar Pradesh

Career Objective

Friendly and patient B.A. graduate with clear spoken English and Hindi, seeking a customer support executive role in a voice process. Comfortable with rotational shifts, quick at learning CRM tools and committed to resolving every caller's issue on the first call.

Skills

  • Spoken English
  • Hindi
  • Active listening
  • Complaint handling
  • Call etiquette
  • CRM (Zoho)
  • Ticketing basics
  • MS Excel
  • Typing 35 wpm
  • Shift flexibility

Education

  • Bachelor of Arts (B.A.) (English, Political Science)

    Chaudhary Charan Singh University · CCS University · 68.4% · 2022 – 2025

  • Class 12 (Humanities)

    Kendriya Vidyalaya Sector 24 · CBSE · 74.2% · 2022

  • Class 10

    Kendriya Vidyalaya Sector 24 · CBSE · 79.0% · 2020

Work experience

Tele-calling Intern, BrightPath Edu Services

Noida, Uttar Pradesh · Jan 2025 – Apr 2025

  • Made 80–100 outbound calls a day to parents enquiring about coaching courses, in Hindi and English.
  • Logged every call and follow-up in the CRM, keeping lead records 100% up to date.
  • Booked 45 counselling visits in three months, the highest among six interns.

Certifications

  • Customer Service Excellence – NIIT (2025)
  • Spoken English & Soft Skills – British Council (online) (2024)

Achievements & Awards

  • Top Intern of the Batch – BrightPath Edu Services (2025): Most counselling visits booked.

Languages Known

  • Hindi – Native
  • English – Fluent

Tips for customer service and hospitality resumes

  • Show service numbers: calls or chats a day, CSAT, resolution time.
  • Mention the languages you speak and the tools you use (CRM, ticketing).
  • Add process knowledge: escalations, quality audits, shift handling.
  • Before you apply, paste the job advert into Dossier4u's ATS check: it lists the skills, years and qualifications the advert asks for that your resume does not show yet.

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