The rules for using Dossier

1. About these Terms

Dossier (also called Dossier4u) is a resume builder run by ByteQ Services (“we”, “us”, “our”). These Terms of Use (“Terms”), together with our Privacy Notice, Refund & Cancellation Policy and Shipping & Delivery Policy, form a legally binding agreement between you and us. This agreement is an electronic record under the Information Technology Act, 2000 and does not need a physical or digital signature.

By ticking the box and clicking “Create account”, or by using Dossier in any way, you confirm that you have read, understood and accepted these Terms and the Privacy Notice. If you do not agree, do not create an account or use Dossier.

2. Who can use Dossier

• You must be 18 or older to create and use an account. To make a resume for someone under 18, their parent or lawful guardian creates the account, gives the consent in these Terms and the Privacy Notice for them, and uses or supervises the account. We do not knowingly let anyone under 18 open an account; if we learn that one did, we close it and delete its data.
• Open one account for yourself only, with your own email address, and keep your password and sign-in codes private. You are responsible for what happens in your account.
• Tell us straight away if you think someone else has used your account.

3. Your undertaking

By creating an account and each time you use Dossier, you undertake and confirm that:

• the information you give us and put in your resumes is true, and you have the right to use it;
• you will add other people's personal details (for example referees, managers or team members) only if they have agreed;
• you will not upload, publish or share anything that: belongs to someone else and you have no right to; is obscene, pornographic, paedophilic or harmful to children; invades another person's privacy, or is insulting or harassing on the basis of gender, religion, caste or ethnicity; is defamatory, hateful or encourages money laundering or gambling; infringes a patent, trademark, copyright or other right; knowingly deceives or misleads about where a message comes from, or is patently false; impersonates another person; threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with other countries or public order, or incites an offence; contains viruses or other harmful code; or breaks any law in force;
• you will not pretend to be someone else, create accounts in another person's name, or create fake accounts (including to earn invite rewards);
• you will not try to break, overload, copy or get around the security of Dossier, read other people's data, or collect data from it with automated tools;
• you will not resell, rent or offer Dossier to others as your own service;
• you will follow the law of India and of the place you use Dossier from;
• you have read the Privacy Notice and consent to your personal data being used as it describes;
• you are responsible for the resumes you download, publish or send to employers, and you will check them before you send them.

If you break this undertaking we may remove content, cancel invite rewards, or suspend or close your account (see “Suspension and closing an account”).

4. Your content

Everything you write or upload (your resumes, photos, profile and library) stays yours.

You grant ByteQ Services a worldwide, non-exclusive, royalty-free licence, for as long as the content is on Dossier, to host, store, copy, process, format and display it, only to run, secure and improve Dossier for you and to show what you choose to publish or share. We do not sell your content and do not use it for advertising.

You alone are responsible for your content, for its accuracy and lawfulness, and for the consequences of publishing or sending it. We do not check content before it is published, but we may review, refuse, hide or remove any content that we reasonably believe breaks these Terms or the law, or that we are lawfully asked to remove.

If you send us ideas, suggestions or feedback, we may use them freely and for any purpose, without any obligation or payment to you.

You can change or delete your content at any time, and have your whole account deleted (see “Suspension and closing an account”).

5. Public links and “Contact me”

When you publish a resume, anyone with its link can see the published version until you take it offline. Think about which personal details (phone number, address, photo, signature) you want to show before you publish. Search engines are asked not to list public links, but anyone who has the link can pass it on.

• The link shows the version you last published, not your later edits, until you choose “Update live”.
• Taking a link offline hides it at once; publishing again brings back the same address. If you rename the address, the old one forwards to the new one.
• Endorsements from people you invited to review your resume show on the link only after you approve them, and you can hide them again at any time.
• On Light and Pro you can send a cover letter with the link. On Pro you can also hide your phone number and email address (a visitor can ask for them, and they are emailed to that visitor only if you approve), stop visitors downloading it, and see and show how many times it has been viewed. The cover letter is shown as it is saved at the time.
• A QR code for the link is made in your browser. Anyone who scans a printed copy reaches the link while it is online.

If you switch on “Contact me”, visitors can send you a message through Dossier without seeing your email address. We pass these messages on but are not responsible for what visitors write. Please report misuse to the Grievance Officer.

6. No guarantees

Dossier gives you tools, templates and guidance. The ATS check, keyword match, tips and any suggested wording are automated estimates to help you improve a resume; employers use many different systems and people. Nothing on Dossier is career, legal, financial or other professional advice.

We do not promise that any resume will get you an interview, a job or any particular result. Decisions about you are made by employers and others, and we have no part in them. A template may look slightly different when an employer's software opens a downloaded file. Always check your resume before you send it.

To the fullest extent permitted by law, Dossier is provided “as is” and “as available”, without warranties of any kind, express or implied, including any warranty of merchantability, fitness for a particular purpose, accuracy, or that Dossier will be uninterrupted, timely, secure or free of errors.

Dossier may contain links to other websites or use services run by others (for example Razorpay for payments). We do not control them and are not responsible for their content, policies or actions.

7. Ask an expert

Ask an expert is part of the Pro plan. You can send up to 2 requests a month (calendar month, India time) for a resume review or a career question. A Dossier career expert, a person we have chosen and who is bound to keep what they see confidential, takes the request and aims to answer within 48 hours of it being sent. You may then ask up to 3 follow-up questions. A request you cancel before an expert takes it does not count towards the month.

• The expert's answers and comments are their own guidance, given in good faith. They are not a promise of an interview, a job, a salary or any other result, and they are not legal, financial or other professional advice. You decide what to do with them.
• The 48 hours is a target, not a guarantee: an answer may sometimes take longer, and we tell you if a request is running late. Unused requests do not carry over to the next month and have no cash value.
• Everything stays inside Dossier. Do not share, ask for or try to pass on email addresses, phone numbers, WhatsApp or Telegram links or other contact details in your requests or messages; we hide them automatically. Experts may not ask you for money, offer jobs for a fee or take the conversation outside Dossier: tell us at once if one does.
• Write respectfully. We may close a request, or stop your access to Ask an expert, if it is used to harass anyone, to send unlawful content, or in breach of these Terms.

8. Employers and Openings

Organisations may recruit through Dossier (“Openings”). This section applies to an organisation that registers, to its owner and to every HR member who acts for it (together “the employer”).

• Eligibility and approval: the person who registers must be authorised to act for the organisation and give true details, including its GSTIN or CIN and its official email domain. We check each organisation and may approve or refuse it at our discretion; no vacancy is listed before approval. The owner invites colleagues and is responsible for what they do on Dossier. A person can belong to one organisation at a time.
• No fees from candidates: an employer must never ask a candidate for money or anything of value, directly or through anyone else, for any reason (registration, application, test, training, uniform, kit, document, deposit or placement). Doing so is a serious breach of these Terms.
• Genuine vacancies: every vacancy must be real, open and described truly (role, place, pay if shown, requirements and selection steps), and must be closed or paused when it is filled or no longer available.
• Lawful, fair hiring: the employer hires in line with Indian law and does not discriminate on grounds such as religion, caste, sex, gender identity, place of birth, disability or marital status, except where the law itself allows a requirement.
• Candidates' data: the resumes, contact details and notes candidates send are given to the employer only to recruit for the vacancy they applied to. The employer keeps them confidential, uses them for nothing else (not for marketing, resale or other vacancies without the candidate's agreement), and deletes copies kept outside Dossier when they are no longer needed for that recruitment.
• Finding candidates: people who switch on “Employers can find my resume” may be found by an approved employer's hiring team, only from one of its open vacancies and only to recruit for it. Their resumes are shown without contact details. The employer may contact them only through Dossier's invitation to apply, must not try to identify or reach them in other ways, must not copy, collect, download or pass on what it sees, and must not use search for anything else. Searches and views are limited and logged, and the person can see which organisations looked at their resume.
• Messages and steps: what an employer sends to a candidate through Dossier is shown to the candidate. Internal notes are for the employer's team only and must still be lawful and respectful.
• Team roles: the owner gives each colleague a role (senior manager, hiring manager, HR / recruiter or interviewer) that limits what they see and do, and remains responsible for the team's use of Dossier. Interviewers see only the candidates they interview.
• Interviews, evaluation sheets and decisions: interview schedules, evaluation sheets, scores and rankings are made by the employer's team and are its own assessment; sheets and scores are never shown to candidates. Selection and rejection decisions, and the messages sent with them, are the employer's alone.
• Salary and offer letters: salary figures, terms and offer letters are created, approved and sent by the employer, which is solely responsible for their content, accuracy and for honouring them. Dossier only hosts and delivers them, adds a footer saying so, and is not a party to any offer or employment contract.
• Plans and limits: organisations are on a plan that sets how many vacancies may be open at once and how many team members the owner may invite. Plans are free for now; if we introduce charges, we will tell employers in advance and nothing will be charged without their agreement.
• Our rights: we may refuse, pause or take down any vacancy, and suspend or close an organisation's access, if we reasonably believe these Terms or the law are broken, or a candidate reports a problem that we confirm. We tell the owner why.

Dossier is a platform that lets employers and candidates meet. We are not an employer, a recruiter or a placement agency, we do not take part in hiring decisions, and we do not guarantee that a vacancy will be filled, that any candidate will apply or suit the role, or that what an employer or candidate states is true.

9. Applying through Openings

Any Dossier user, on any plan, may apply for an opening. Applying is free.

• When you apply, a copy of the resume you choose, with the contact details in it, your note and any cover letter you attach are sent to that organisation for that vacancy, as you agree in the apply window. Later changes to your resume do not change what was sent.
• Your resume must be true and your own. Add only skills, qualifications and experience you really have: employers check them, and the skill match exists only to send them suitable resumes.
• You may apply once for each vacancy, up to 30 times a day, and withdraw an application at any time before a decision. We may limit or stop applying from an account that is misused.
• Employers can find my resume: you may choose one resume that approved employers can find for vacancies they have published. It is off unless you switch it on, you must be 18 or older, and you can switch it off or hide it from chosen organisations at any time. Employers see it without your email address, phone number, links, address, photo or personal details, and can reach you only through an invitation that Dossier emails to you.
• Employers on Dossier must never ask you for money. If anyone does, do not pay: report the job on its page. Hiring decisions are made by the employer alone; we do not promise an interview, a job or any result.

10. Plans, prices and payment

• Free costs nothing. Light and Pro are bought for the periods and at the prices shown on the Pricing and Plan & billing pages at the time you buy.
• What each plan includes is listed on the Pricing page at the time you buy. A feature we add later to a plan you hold is yours for the rest of that plan's time.
• Prices are in Indian rupees and do not include GST. GST at the applicable rate (now 18%) is added at checkout and the full amount is shown before you pay. You get a tax invoice by email and under Plan & billing, with our GSTIN and the service code (SAC) of the service. Give your GSTIN at checkout if you want to claim input tax credit; it cannot be added to an invoice afterwards.
• Payments are made through Razorpay. We never see or store your card, UPI or bank details. By paying, you authorise the charge of the amount shown.
• A plan does not renew by itself. When its time ends your account moves to Free: paid features switch off, and resumes beyond the Free plan's limit (or that use a paid template) are locked, not deleted, until you buy a plan again or choose which resume to keep.
• If a payment is reversed, charged back or found to be unauthorised or fraudulent, we may switch off the paid features it bought and suspend the account until the matter is settled. Please write to us before asking your bank for a chargeback; we resolve genuine payment problems quickly.
• We may change prices and plans for future purchases at any time. A change never affects time you have already paid for.

11. Cancellations and refunds

• If you were charged twice, or charged but your plan did not start, we refund the extra or failed payment in full. Send a request (Help & requests → “Payment or invoice”) with the payment reference; we start the refund within 7 working days of confirming it. A payment that your bank shows as failed is usually reversed by the bank or Razorpay by itself.
• Because a plan gives you every paid feature as soon as you pay, other payments are not refundable once the plan has started, except as below or where the law requires a refund. There is no cancellation charge, because plans do not renew and there is nothing to cancel.
• If a paid feature does not work as described and we cannot fix it within 15 days after you tell us, or Dossier is unavailable to you for more than 7 days in a row because of a fault on our side, we refund the unused part of your plan, counted by days.
• No refund is given for a change of mind, for not using a plan or using only part of it, or for time lost when an account is suspended or closed because these Terms were broken.
• Refunds go back to the original payment method through Razorpay. After we start a refund, your bank or card issuer usually shows it within 5 to 7 working days. With each refund we issue a GST credit note, which you can download under Plan & billing.
• Please tell us about a payment problem as soon as you can. We look into every request, however late, but after 6 months we may not be able to trace a payment.

12. Invite programme

• You get a personal invite link and invite code under Plan & billing. A friend counts for you when they create a new Dossier account through your link, with your code, or within 30 days of an invitation you sent them from Dossier, and then confirm their email address.
• For each friend who counts, you get one free month: Pro if you are on Free, otherwise one more month of the plan you have.
• The friend gets a free month of Pro too, once, when they confirm their email address, unless they already have a paid plan.
• Only a new person counts. No month is given to either of you when the friend's address reaches the same inbox as yours or as another Dossier account (for example a Gmail address with dots or a +tag added), or when that address had a Dossier account before.
• Free time from invites stops after 3 friends (3 months in total), or one year after the day you registered, whichever comes first. The last reward may be part of a month.
• Rewards are free plan time only. They have no cash value and cannot be exchanged, transferred or refunded.
• Invite only people you know. Do not spam, buy or sell invites, or use fake, duplicate or your own extra accounts. You can send up to 10 email invitations a day, and the same address at most once a week. When you enter a friend's email address, you confirm that you may share it with us for this one invitation.
• We may cancel rewards gained in breach of these rules, and we may change or end the programme at any time. Time already added to your plan stays.

13. Offers and promotions

From time to time we may offer a discount on a plan or free plan time, shown in your dashboard, at checkout or in an email. Each offer is subject to these Terms and to the details shown with it (who it is for, what it gives, and when it ends).

• An offer is for the accounts it is shown to, and can be used once per account. It cannot be transferred, exchanged for cash or combined with another offer; when more than one applies, only the best one is used.
• A discount is taken off the plan price before GST, for a one-time payment only. Automatic renewal is charged at the full price.
• An offer ends at the time shown, or earlier if its limit is reached. A countdown is a guide; our records decide whether an offer was still open.
• We may change, pause or withdraw an offer at any time without notice. Purchases already completed and plan time already added are not affected.
• If an offer is used through fake, duplicate or shared accounts, by automated means, or because of an obvious error in its price or terms, we may cancel it, take back the plan time it gave, or charge the difference before the plan continues.
• A refund of a purchase made with an offer is limited to the amount actually paid. Free plan time from an offer has no cash value and is not refunded.

14. Our software, templates and brand

Dossier's software, design, templates, text, graphics and brand, and all intellectual property rights in them, belong to ByteQ Services or its licensors. “Dossier”, “Dossier4u”, the Dossier4u logo and the line “Make Your Story Count” are our trade marks.

We give you a limited, personal, non-exclusive, non-transferable and revocable right to use Dossier and its templates to make and share your own resumes. No other right or licence is given.

You may not copy, modify, sell, rent or sub-license Dossier or its templates; reverse engineer or decompile it; collect data from it with bots or scrapers; frame or mirror it; or use it to build a competing product or service.

15. Suspension and closing an account

You can have your account deleted at any time: under Data & account choose “Delete account”, or, where that page shows “Request deletion”, send the request and we delete the account within 15 days and confirm it by email. We may suspend or close an account, or remove or disable content, if these Terms are broken, if the law requires it, or to protect other users or Dossier. Where it is reasonable we will tell you first and explain why.

• A suspension is decided by a named administrator, who records the reason. While an account is suspended you cannot sign in, every session is ended and its public links are hidden. Nothing in it is deleted.
• If you think a suspension is wrong, write to the Grievance Officer. You will be told the reason, and you can ask for your data to be sent to you while the account is suspended. If the suspension is lifted, everything comes back as it was, including the same links.
• Paid time lost to a suspension that turns out to be our mistake is added back to your plan. Time lost because these Terms were broken is not refunded.

We remove or disable content when a court or an authorised government agency lawfully orders it, within the time the law sets (currently within 36 hours of the order), and we keep the related records as the law requires.

16. Availability and changes to Dossier

We work to keep Dossier available and your data safe, but we cannot promise it will always be available, uninterrupted or free of errors. Dossier may be unavailable during scheduled or emergency maintenance, sometimes without notice.

We may add, change, limit or remove features at any time. We may stop offering Dossier or a plan by giving at least 30 days' notice by email; if we do, we refund the unused part of any paid plan, counted by days.

Keep your own copy (PDF or Word) of every resume you need. To the fullest extent permitted by law, we are not responsible for any loss of content or data.

17. Limits of our responsibility

To the fullest extent permitted by law, ByteQ Services, its directors, officers, employees and partners are not liable for any indirect, incidental, special, consequential, exemplary or punitive loss or damage, or for any loss of profits, income, data, goodwill, employment or business opportunity, however it arises, even if we were told it was possible.

We are also not liable for: content that you or others publish or send; decisions made by employers or anyone you share a resume with; the acts or failures of third-party services such as payment, email and hosting providers; access to your account that results from you not keeping your password, sign-in codes or devices secure; or events outside our reasonable control.

Our total liability to you for all claims together, arising from or relating to Dossier or these Terms, is limited to the amount you actually paid us for Dossier in the 12 months before the event that gave rise to the claim, or ₹500 if you paid nothing.

Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under the law, including your rights under the Consumer Protection Act, 2019.

18. Your indemnity to us

You agree to indemnify, defend and hold harmless ByteQ Services and its directors, officers, employees and agents against any claim, demand, proceeding, loss, damage, penalty, cost or expense (including reasonable legal fees) brought or imposed by any other person or authority that arises from your content, your use of Dossier, your breach of these Terms, or your breach of any law or of anyone's rights.

19. Events outside our control

We are not responsible for any delay or failure to perform caused by events outside our reasonable control, including natural disasters, epidemics, fire, flood, war, terrorism, riots, strikes, government action, failures of power, internet or telecommunication networks, failures of our hosting, payment or email providers, or cyber-attacks that we could not reasonably prevent.

20. Privacy

Our Privacy Notice explains what personal data we keep, why, for how long, and your rights under the Digital Personal Data Protection Act, 2023, including how to withdraw consent. It is part of these Terms.

21. Changes to these Terms

We may change these Terms and our policies from time to time. If a change matters, we update the date above and ask you to read and accept the new version the next time you use Dossier. Other changes, for example to make the text clearer or to follow the law, take effect when they are published here.

If you continue to use Dossier after a change takes effect, you accept the changed Terms. If you do not accept them, stop using Dossier; you can download your data and have your account deleted. We also remind users of these Terms and the Privacy Notice at least once a year.

22. Governing law and disputes

These Terms are governed by the laws of India.

If you have a dispute with us, please first write to our Grievance Officer / Support Manager, so that we can try to resolve it within 30 days.

A dispute that is not resolved this way shall be referred to arbitration by a sole arbitrator appointed by mutual agreement of you and us, under the Arbitration and Conciliation Act, 1996. The seat and venue of the arbitration shall be New Delhi, and its language English. Subject to this, the courts at New Delhi have exclusive jurisdiction.

Nothing in this section limits your right to approach a consumer commission or any other forum available to you under the Consumer Protection Act, 2019.

23. General

• These Terms and the policies they mention are the whole agreement between you and us about Dossier.
• If any part of these Terms is found to be invalid or unenforceable, the rest stays in force, and that part is applied as far as the law allows.
• If we do not enforce a right at any time, we do not give it up.
• We may transfer our rights and duties under these Terms to an affiliate or to a successor of our business; you may not transfer yours without our written consent.
• We may send you notices by email to your account's address or inside Dossier. You can send notices to us through Help & requests or to the Grievance Officer / Support Manager's email address.
• The sections on our software and brand, limits of our responsibility, your indemnity, and governing law and disputes continue to apply after your account is closed.

24. Questions and grievances

Send a request through Help & requests (choose “Formal grievance”, or the matching type) or write to our Grievance Officer about these Terms, your account, content (including content you want removed) or a payment. Every request gets a ticket number and an automatic acknowledgement at once (and in any case within 24 hours); we resolve it within 15 days. A complaint about content that exposes someone's private area, shows them in a sexual act, or impersonates them is acted on within 24 hours.

The Grievance Officer's name and contact details are shown at the end of these Terms and in the Privacy Notice. If you are not satisfied with the answer, you may go to the Data Protection Board of India (for personal data), the consumer commission or the National Consumer Helpline (1915 or consumerhelpline.gov.in) for a purchase, or the Grievance Appellate Committee under the IT Rules for a decision about content.