Experienced professionals · 8 years, BHM

Hotel front office manager resume sample

A complete, ready-to-edit resume for hotel front office and guest relations staff applying for front office manager or rooms division roles. It fits on two pages, follows the format Indian employers expect, and every line below is yours to copy or change.

  • 2 pages
  • Professional Summary
  • Free to use
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Karan Malhotra

Front Office Manager · Goa

Professional Summary

Front office manager with 8 years in five-star and resort hotels, leading a team of 22 at a 210-room beach resort. Lifted guest satisfaction (online review score) from 4.2 to 4.7 and upselling revenue by ₹48 lakh a year. Experienced in Opera PMS, revenue coordination and handling VIP and group arrivals smoothly.

Skills

Front office

  • Guest relations
  • VIP and group handling
  • Night audit
  • Upselling
  • Complaint resolution

Revenue

  • Forecasting
  • Overbooking control
  • OTA coordination

Tools

  • Opera PMS
  • IDS
  • MS Excel

Work experience

Front Office Manager, Seashell Bay Resort & Spa

Goa · Mar 2023 – Present

  • Lead front desk, concierge, guest relations and bell desk: 22 staff for 210 rooms.
  • Raised the online review score from 4.2 to 4.7 across Google, TripAdvisor and OTAs.
  • Built an upselling programme that adds ₹48 lakh a year in room upgrades and packages.
  • Cut check-in time from 9 to 4 minutes with pre-arrival registration.
  • Work with revenue and sales teams on forecasts, group blocks and overbooking control.

Assistant Front Office Manager, The Grand Meridian Hotel

New Delhi · Jun 2020 – Feb 2023

  • Ran shifts at a 350-room business hotel; handled VIP, airline crew and wedding groups.
  • Trained 30 associates on Opera PMS and service standards.

Guest Service Associate, The Grand Meridian Hotel

New Delhi · Jul 2018 – May 2020

  • Check-ins, check-outs, billing and guest requests; named Associate of the Month 4 times.

Education

  • BHM – Bachelor of Hotel Management

    Institute of Hotel Management, Catering Technology & Applied Nutrition · NCHMCT / IGNOU · 74.0% · 2015 – 2018

  • Class 12 (Commerce)

    St. John's High School · CBSE · 81.0% · 2015

Certifications

  • Certified Front Desk Representative – American Hotel & Lodging Educational Institute (2021)
  • Opera PMS – Front Office – Oracle Hospitality (training partner) (2019)

Achievements & Awards

  • Manager of the Year – Seashell Bay Resort & Spa (2025)

Languages Known

  • Hindi – Native
  • English – Fluent
  • Punjabi – Fluent
  • Konkani – Basic

Tips for customer service and hospitality resumes

  • Show service numbers: calls or chats a day, CSAT, resolution time.
  • Mention the languages you speak and the tools you use (CRM, ticketing).
  • Add process knowledge: escalations, quality audits, shift handling.
  • Before you apply, paste the job advert into Dossier4u's ATS check: it lists the skills, years and qualifications the advert asks for that your resume does not show yet.

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