Experienced professionals · 5 years, Diploma Computer
IT support / network technician resume sample
A complete, ready-to-edit resume for diploma holders in computers working in desktop or network support, applying for senior IT support jobs. It fits on one page, follows the format Indian employers expect, and every line below is yours to copy or change.
- 1 page
- Professional Summary
- Free to use
The IT support / network technician resume sample in full
Akhil Raj
IT Support Engineer – Desktop & Network · Kochi, Kerala
Professional Summary
IT support engineer with 5 years looking after 350 users, laptops, printers and office networks for a hospital group. Resolves 95% of tickets within the agreed time and set up the Wi-Fi and CCTV for two new branches. CCNA certified. Looking for a senior IT support or network administrator role.
Skills
- Desktop and laptop support
- Windows 10/11
- Active Directory
- LAN and Wi-Fi
- Routers and switches
- CCTV and NVR
- Printer troubleshooting
- Antivirus and backups
- Ticketing tools
- MS Office
Work experience
IT Support Engineer, Sanjeevani Hospitals Group
Kochi, Kerala · Sep 2022 – Present
- Support 350 users across 3 hospitals: Windows laptops, printers, email and the hospital software.
- Resolve 95% of tickets within the SLA; average 25 tickets a day.
- Set up LAN, Wi-Fi and 64 CCTV cameras for two new branches.
- Manage Active Directory accounts, antivirus and weekly backups.
Desktop Support Technician, Malabar Computer Services
Kochi, Kerala · Aug 2020 – Aug 2022
- Assembled and repaired PCs and laptops; installed Windows, Office and Tally for small businesses.
Education
Diploma in Computer Engineering
Government Polytechnic College · SBTE Kerala · 8.1 CGPA · 2017 – 2020
Class 10
Government Higher Secondary School · Kerala State Board (SSLC) · A+ in 7 subjects · 2017
Certifications
- CCNA – Cisco Certified Network Associate – Cisco (2023)
- Microsoft 365 Fundamentals – Microsoft (2022)
Languages Known
- Malayalam – Native
- English – Fluent
- Hindi – Basic
Tips for software and IT resumes
- List languages, frameworks and tools in Skills, and name them again in the job or project where you used them.
- Add links: GitHub, a live project or a portfolio.
- Show scale and impact: users, response time, uptime, money or hours saved.
- Before you apply, paste the job advert into Dossier4u's ATS check: it lists the skills, years and qualifications the advert asks for that your resume does not show yet.
Templates that suit this resume
Guides for this resume
- Resume tips for ITI, diploma and skilled tradesHow electricians, fitters, welders, technicians and diploma holders can show their trade, certificates and hands-on work.
- How ATS software reads your resume, and how to get past itWhat an applicant tracking system actually does with your file, the layouts it struggles with, and a checklist before you apply.
- Career objective vs professional summary, with examples for every levelWhen to write an objective, when to write a summary, and ready examples from 10th pass to senior manager.