Graduates (B.A., B.Com, B.Sc, BBA, BCA …) · BCA

IT support / network engineer fresher resume sample

A complete, ready-to-edit resume for BCA, B.Sc and diploma holders applying for desktop support, helpdesk or network engineer roles. It fits on one page, follows the format Indian employers expect, and every line below is yours to copy or change.

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  • Career Objective
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Rohit Yadav

IT Support Engineer · Gurugram, Haryana

Career Objective

BCA graduate with CCNA who sets up and fixes laptops, printers, Wi-Fi and Microsoft 365 accounts. Handled 300+ helpdesk tickets in an internship at a 200-person office. Looking for an IT support or junior network engineer role.

Skills

Support

  • Windows 10/11
  • macOS basics
  • Microsoft 365
  • Active Directory
  • Intune
  • printers

Networking

  • TCP/IP
  • DNS
  • DHCP
  • VLANs
  • routing
  • firewalls
  • Wi-Fi
  • structured cabling

Tools

  • ServiceNow
  • Freshservice
  • Cisco Packet Tracer
  • Wireshark
  • PowerShell basics

Education

  • Bachelor of Computer Applications (BCA)

    Maharaja Surajmal Institute · GGSIPU · 7.6 CGPA · 2022 – 2025

  • Class 12 (Commerce with IP)

    DAV Public School · CBSE · 78% · 2022

Projects

  • Small office network in Packet Tracer

    Cisco Packet Tracer, VLANs, DHCP, OSPF

    Three floors on separate VLANs, guest Wi-Fi kept apart, routing between two branches.

Work experience

IT Support Intern, Aravali Logistics

Gurugram · Jan 2025 – Jun 2025

  • Resolved 300+ tickets for laptops, printers, VPN and Outlook, most on the same day.
  • Set up 40 new laptops with Intune and joined them to the domain.
  • Mapped the office network and relabelled 120 switch ports.

Certifications

  • Cisco Certified Network Associate (CCNA) – Cisco (Feb 2025 – Feb 2028)
  • CompTIA A+ – CompTIA (2024)

Languages Known

  • Hindi – Native
  • Haryanvi – Native
  • English – Good

Tips for software and IT resumes

  • List languages, frameworks and tools in Skills, and name them again in the job or project where you used them.
  • Add links: GitHub, a live project or a portfolio.
  • Show scale and impact: users, response time, uptime, money or hours saved.
  • Before you apply, paste the job advert into Dossier4u's ATS check: it lists the skills, years and qualifications the advert asks for that your resume does not show yet.

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