ITI / Polytechnic diploma · Diploma (Aviation)
Airline ground staff / customer service fresher resume sample
A complete, ready-to-edit resume for aviation and hospitality diploma holders applying for airport ground staff or cabin crew roles. It fits on one page, follows the format Indian employers expect, and every line below is yours to copy or change.
- 1 page
- Career Objective
- Free to use
The airline ground staff / customer service fresher resume sample in full
Rachel Fernandes
Airport Customer Service Agent · Bengaluru, Karnataka
Career Objective
Aviation and hospitality diploma holder trained in check-in, boarding and passenger care, with airport internship at a domestic airline's counters. Calm with upset passengers and comfortable in English, Hindi, Kannada and Konkani. Looking for ground staff or cabin crew roles.
Skills
Passenger service
- check-in
- boarding
- baggage rules
- special assistance
- complaint handling
Safety
- first aid
- fire safety
- emergency drills
Systems
- departure control basics
- Amadeus basics
Personal
- grooming
- punctuality
- shift work
Education
Diploma in Aviation, Hospitality and Travel Management
Frankfinn Institute of Air Hostess Training · Frankfinn · Distinction · 2024 – 2025
Class 12 (Commerce)
Mount Carmel PU College · Karnataka PU Board · 82% · 2024
Work experience
Airport Intern – Passenger Services, Domestic airline at Kempegowda International Airport
Bengaluru · Mar 2025 – May 2025
- Helped passengers at check-in kiosks and bag drop during peak morning hours.
- Assisted wheelchair and unaccompanied minor passengers to the gate.
Certifications
- IATA Foundation in Travel and Tourism – IATA (2025)
- First Aid and CPR – St John Ambulance India (Feb 2025 – Feb 2027)
Languages Known
- Konkani – Native
- English – Fluent
- Hindi – Fluent
- Kannada – Good
Tips for data and analytics resumes
- Name your tools (SQL, Python, Excel, Power BI, Tableau) and the size of the data you worked with.
- Give one or two results in numbers: a report that saved time, a model's accuracy, a decision it changed.
- Link a portfolio, Kaggle or GitHub with real analyses.
- Before you apply, paste the job advert into Dossier4u's ATS check: it lists the skills, years and qualifications the advert asks for that your resume does not show yet.
Templates that suit this resume
Guides for this resume
- Resume tips for ITI, diploma and skilled tradesHow electricians, fitters, welders, technicians and diploma holders can show their trade, certificates and hands-on work.
- Resume format for freshers in India: what to put, in what orderA one-page structure that works for graduates, diploma holders and 12th pass, with a sample outline you can copy.
- How ATS software reads your resume, and how to get past itWhat an applicant tracking system actually does with your file, the layouts it struggles with, and a checklist before you apply.